Smarter Technologies · 1 day ago
Client Experience Specialist
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $158K/yr
2+ years expSmarter Technologies is an AI-powered revenue cycle management platform focused on enhancing healthcare efficiency. The Client Experience Specialist will support the deployment of AI-driven solutions for customer Revenue Cycle Management, ensuring successful launches and operational outcomes for smaller accounts.
Artificial Intelligence (AI)Health CareSoftware
Responsibilities
Coordinate day-to-day implementation activities for smaller customer accounts
Support delivery planning, milestone tracking, status reporting, and governance materials
Maintain structured, clear communication across internal teams and customer stakeholders
Document workflows, decisions, and updates needed for smooth execution
Help customers understand AI/HITL workflows, handoffs, and operational impacts
Translate customer questions and workflow nuances into clear inputs for technical teams
Maintain alignment between customer SMEs and internal engineering, data, and operations teams
Assist in mapping and validating customer workflows into AI/HITL processes
Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation
Ensure customer teams are prepared for go-live and early adoption
Track delivery progress, risks, and dependencies; surface issues early to delivery leads
Support issue triage, ensuring the right owners are engaged and resolutions are documented
Contribute to ensuring deployments stabilize and perform reliably
Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback
Identify improvement opportunities and collaborate with Delivery Executives or Customer Success
Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes
Qualification
Required
2–4 years of experience in program coordination, implementation, consulting, or operations
Experience supporting technology deployments or workflow/process changes
Strong ability to document workflows, communicate clearly, and manage multiple tasks
Comfortable working with technical and non-technical teams
Organized, detail-oriented, proactive problem-solver
Interest in AI, automation, healthcare workflows, or RCM (expertise not required)
Preferred
Exposure to healthcare RCM operations or healthcare technology
Experience with workflow documentation, requirements gathering, or product configuration
Familiarity with HITL systems, AI automation concepts, or process optimization
Experience coordinating cross-functional teams
Company
Smarter Technologies
Smarter Technologies is a healthcare technology company that provides AI-driven revenue cycle management platforms for hospitals.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Hallock
Chief Marketing & Communications Officier
Company data provided by crunchbase