JPMorganChase · 6 hours ago
Executive Director, Customer Journey Testing Automation
New York, NY
Full-time
Onsite
Lead/Staff
$166K/yr - $260K/yrJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Executive Director will drive the vision, strategy, and execution of test automation, leveraging AI and emerging technologies to enhance quality, efficiency, and innovation in software delivery.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and execute a strategic test automation roadmap aligned with business objectives
Lead, mentor, and grow a high-performing automation team
Oversee design, implementation, and maintenance of automation frameworks and tools
Champion adoption of AI-driven testing solutions and innovative practices
Collaborate with engineering, product, and business partners to ensure quality standards
Ensure accountability for end-to-end testing lifecycle, including production defects and test suite gaps
Collaborate, strategize, and build strong relationships with external partner
Monitor industry trends and integrate best practices in automation and AI
Manage internal cross-product and Partner relationships, present to senior leadership and influence strategic decisions
Define and track key metrics and KPIs for automation success
Drive process improvements and foster a culture of experimentation and learning
Qualification
Required
Deep expertise in test automation frameworks and tools, hands-on experience with AI-powered testing solutions
Strong programming and scripting skills (e.g., Python, Java, JavaScript, C#)
Experience integrating automation with CI/CD pipelines
Experience with API and Header-Based testing (REST, SOAP, Postman, RestAssured)
Experience with cloud platforms and containerization (AWS, Azure, Docker, Kubernetes)
Leading large-scale test automation initiatives in complex environments
Proven ability to lead and develop high-performing teams, experience working with external partners or clients
Track record of driving change and innovation
Excellent communication and stakeholder management skills, strong relationship-building skills
Experience aligning automation initiatives with business goals
Ability to define and measure KPIs for automation success, demonstrated use of AI/ML in testing processes
Preferred
Familiarity with performance and security testing tools (JMeter, LoadRunner)
Knowledge of natural language processing and AI-based defect prediction
Background in presenting to and influencing senior leadership
Experience driving process improvements and automation maturity
Partner/client collaboration
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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