NVision Imaging Technologies · 1 day ago
Field Service Engineer (m/f/d)
United States
Full-time
Remote
Senior Level
5+ years expNVision Imaging Technologies is a quantum biotech startup focused on MRI-based imaging technologies. They are seeking an experienced Field Service Engineer to provide expert customer service, troubleshoot, and maintain advanced equipment at client sites while collaborating with R&D and engineering teams.
BiopharmaBiotechnologyHealth DiagnosticsMedical DevicePharmaceutical
Responsibilities
Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment
Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
Provide technical advice to customers on equipment care and maintenance best practices
Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions
Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows
Assist in creating and maintaining comprehensive technical documentation and manuals
Conduct customer training sessions on product first-line troubleshooting & maintenance
Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives
Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions
Organize and manage spare parts inventory, ensuring availability for timely service delivery
Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols
Qualification
Required
Degree in Engineering (Electronics/Mechanics preferred)
Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries
Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation
Experience in developing service processes and providing technical training to diverse audiences
Proven ability to troubleshoot complex systems and manage customer relationships effectively
Willingness to travel extensively, both domestically and internationally (up to 70%)
Valid driver's license
Excellent problem-solving, critical thinking, and communication skills
Benefits
Health Insurance Plan, Life, Vision and Dental
401k with a 5% employer match
30 days of PTO
ADP (EOR) offers location based benefits for example cinema discounts etc.
Company
NVision Imaging Technologies
NVision Imaging Technologies develops Quantum MRI agents for assessing early patient response to treatment at the metabolic level.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$100.24MKey Investors
StealthPlayground Global
2025-01-01Grant· $1.53M
2024-12-20Series B· $26.08M
2024-11-01Grant· $1.7M
Leadership Team
Sella Brosh
Chief Executive Officer
Recent News
2025-12-09
2025-04-02
2025-04-02
Company data provided by crunchbase