My IT Crew · 17 hours ago
MSP - Support Engineer, SA
United States
Full-time
Remote
Mid Level
$10/hr - $12/hrMy IT Crew is redefining IT services with a focus on empowering people and solving complex problems. They are seeking a Windows Support Engineer who will ensure clients' technology runs flawlessly and provide exceptional client experiences.
Information TechnologyRisk ManagementTask Management
Responsibilities
Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems
Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome
Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach
Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed
Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end
Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward
Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support
Qualification
Required
Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies
Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi
A passion for excellent customer service and a proven ability to build trust and defuse tough situations
A track record of creating heavy internal documentation that helps your teammates grow and learn
Experience with Remote Access Solutions like Remote Desktop and RemoteApps
An eagerness to learn and a collaborative spirit—you enjoy helping others move forward
Company
My IT Crew
Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions. Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tobias Levi
CTO
Adam Vogels
vCIO
Company data provided by crunchbase