AMEX Healthcare · 1 day ago
Analyst - Strategic Projects
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $102K/yr
2+ years expAmerican Express is a leader in the Commercial Payments Solutions space, committed to innovation and customer service. The Analyst - Strategic Projects role involves supporting strategic initiatives and KYC processes, ensuring compliance and a positive customer experience through collaboration with client managers and stakeholders.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Partner with client managers and their clients to assist with KYC-related inquiries, offering guidance and troubleshooting to ensure compliance and process adherence
Maintain detailed records of inquiries, solutions, and escalations, ensuring a seamless feedback loop for continuous support
Coordinate with the CLM lead to ensure correct and up to date information is available at all times
Collaborate and contributing to project-specific deliverables, problem resolution, and stakeholder support as required
Qualification
Required
Proven experience partnering with client managers and stakeholders, building trust and providing tailored support to meet their needs
Demonstrated experience in supporting sustained change and change management efforts
Strong communication skills with a client focused approach, enabling you to interact with internal and external partners at all levels
Highly motivated self-starter who can deliver strategic thought leadership and lead projects with limited guidance
Exceptional professional communication skills – clear, logical, structured, outcome oriented
Proven ability to manage multiple priorities
Superior written and verbal communication skills that can provide clear, concise and accurate information to our internal colleagues and external partners
Collaborative skills to partner with client managers and their clients. These collaborative skills are complimented with confidence to have difficult challenging conversations as and when needed
Ability to manage multiple activities in parallel across multiple channels (e.g., email requests, Slack messages)
Attention to detail to track and manage activities and actions with the drive to follow up and ensure on time completion of tasks for yourself and others
Preferred
At least 2 years' experience in the GCS US organization working directly with our corporate clients in current or previous role
Knowledge of Know Your Customer (KYC) policy and or processes is a plus
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase