Locke44 · 9 hours ago
Technical Account Manager
NYC Metro Area
Full-time
Hybrid
Mid LevelLocke44 is a high-growth start-up partnering with an exciting AI vendor. The role involves guiding customers through the post-sales process, driving adoption, and shaping the implementation and support workflows.
Cyber SecurityInformation TechnologySecurity
Hiring Manager
Nick Downham
Responsibilities
Lead customers from onboarding to renewal
Drive adoption and ensure they hit key risk-management goals
Partner with AEs on expansions and renewals
Support technical setup: SSO, Jira, Slack, APIs, workflows
Turn customer feedback into clear product requirements
Run strategic QBRs with senior stakeholders
Build the U.S. post-sales playbook from scratch
Qualification
Required
NYC-based, hybrid
Experience in post-sales technical implementation at a B2B SaaS company
Comfortable with APIs, integrations, and troubleshooting
Excellent communicator; strong cross-functional collaborator
Start-up mindset: proactive, organised, adaptable
Company
Locke44
Locke44 specializes in cybersecurity matchmaking, connecting companies with tailored cybersecurity solutions.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jake Beech
Founder
Company data provided by crunchbase