PartsSource Inc. · 12 hours ago
Manager of Technical Services
Charlotte, North Carolina, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expPartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. The Manager of Technical Services is responsible for managing technical support operations for medical imaging solutions, ensuring timely issue resolution, effective communication, and operational performance.
Medical DeviceSoftware
Responsibilities
Manage day-to-day technical support activities for medical imaging systems (MRI, CT, Cardiovascular, Mammography, X-ray, Ultrasound), including prioritization and escalation handling
Serve as a point of escalation for complex technical issues, providing remote support and, occasionally, hands-on troubleshooting support when required
Coordinate support schedules, resources, and on-site or remote service activities to meet customer needs
Support the deployment, adoption, and effective use of Glassbeam and DI Insights platforms within technical support workflows
Work with development teams and external partners to enhance the use of diagnostics, error logs, and system-level data to improve issue resolution
Communicate clearly and effectively with customers regarding support status, findings from diagnostic tools, and recommended next steps
Assist with the development and delivery of technical training for customers and internal staff, including training related to Glassbeam and DI usage
Collaborate with customers to gather feedback on technical support performance and diagnostic tool effectiveness
Track, monitor, and report technical support performance metrics
Support invoice and quote review to ensure accuracy and alignment with operational and cost objectives
Contribute to continuous improvement initiatives by identifying trends and recurring issues surfaced through diagnostic platforms and support workflows
Qualification
Required
Strong technical knowledge of medical imaging systems and field service operations
Working familiarity with remote diagnostics, system monitoring, and data-driven support tools (experience with Glassbeam or similar platforms preferred)
Ability to lead and support a technical team in a fast-paced support environment
Effective communicator with the ability to explain technical concepts and diagnostic findings to both technical and non-technical audiences
Strong organizational and prioritization skills with the ability to manage multiple support activities simultaneously
Ability to work independently while aligning with direction from senior leadership
Comfortable serving as a liaison between customers, technicians, and internal technical teams
Willingness to stay current with evolving imaging technologies and diagnostic platforms
Bachelor's degree in Biomedical Engineering, Electrical Engineering, Medical Imaging Technology, or equivalent practical experience
5+ years of experience in technical support or imaging operations
Expert-level knowledge of imaging modalities including CT, MRI, Cardiovascular, X-ray, and Ultrasound
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word)
Ability to travel up to 25% for escalated service events, training at RSTI facilities, or company meetings
Preferred
1–2 years of experience in a supervisory or lead role preferred
Experience with diagnostic platforms, analytics tools, or system monitoring software preferred
Python or software development experience a plus but not required
Benefits
401k match
Health
College debt reduction
And more!
Company
PartsSource Inc.
PartsSource is the leading provider of replacement parts solutions for healthcare.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-20Acquired
2008-08-06Series Unknown
Leadership Team
Philip Settimi
President and Chief Executive Officer
Jeff Evans
Chief Commercial Officer
Recent News
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