NatWest Group · 17 hours ago
Customer Service, Personal Banker - 12 Month Fixed Term Contract
Horsham
Full-time, Contract
Onsite
New Grad, Entry Level
£26K/yr - £26K/yrNatWest Group is seeking a Customer Service, Personal Banker to join their team in Horsham. The role involves guiding and supporting branch customers in achieving their financial goals while enhancing their banking experience.
BankingFinanceFinancial ServicesWealth Management
No H1B
Responsibilities
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquiries and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
Qualification
Required
Motivated and driven to develop your career
Customer centric approach to work
Strong communication skills
Passion for customer service
Strong attention to detail
Ability to thrive under pressure
Determination to continuously improve service for customers
Ability to meet personal and branch goals
Strong interpersonal skills
Ability to work well as part of a team
Commitment to develop new skills and responsibilities
Benefits
A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
A generous holiday entitlement of 33 days, pro rata for hours worked
A monthly contribution to your retirement fund
Company
NatWest Group
NatWest Group is a majority state-owned British banking and insurance holding company.
Founded in 1727
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$811.43M2024-07-29Post Ipo Debt· $811.43M
2000-03-01Acquired
1999-01-15IPO
Leadership Team
Paul Thwaite
Chief Executive Officer
Andrew Hunter
Managing Director - Venture Capital Coverage - NatWest Venture Banking
Recent News
London Evening Standard
2026-02-05
2026-02-05
2026-01-22
Company data provided by crunchbase