Chase · 5 hours ago
Client Service Manager III
4915 Independence Pkwy, Tampa, FL, 33634, US
Full-time
Onsite
Senior Level
7+ years expJPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Client Service Manager III will manage a team to ensure high-quality service, interpret client needs, and implement anti-fraud strategies while driving operational efficiency through strategic planning and process automation.
BankingFinancial Services
Responsibilities
Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction
Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency
Utilize your expert knowledge in anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage
Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements
Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes
Qualification
Required
7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations
Proven expertise in implementing anti-fraud strategies to detect and prevent fraudulent transactions in a banking environment
Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery
Advanced skills in conflict management, with experience in resolving complex client issues and complaints
Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service
Preferred
Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance
Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations
Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences
Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions
Experience in mentoring team members and leading projects to achieve client and business goals
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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