Imagine Staffing Technology, An Imagine Company · 20 hours ago
ServiceNow Application Analyst
Buffalo, NY
Contract
Hybrid
Senior Level, Lead/Staff
$44/hr - $71/hr
8+ years expImagine Staffing Technology is recruiting for a ServiceNow Application Analyst on behalf of a leading financial institution based in Buffalo, New York. In this role, you will be responsible for the installation, configuration, operation, and maintenance of ServiceNow applications, while providing training and support to less experienced staff.
Human ResourcesInformation Technology
No H1B
Hiring Manager
Brian Fesmire
Responsibilities
Respond to and resolve to help desk escalations of a complex nature
Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis
Create and document procedures for work order and request-based tasks
Respond to and resolve identified technical incidents requiring expert problem-solving based on knowledge of system and adjoining systems
Use advanced diagnostic tools to troubleshoot issues
Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and choose best course of action
Schedule maintenance changes to reduce operational risk
Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts
Provide training to less experienced staff
Complete evening responsibilities as scheduled
Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source
Use tools to help automate processes and make systems more efficient, manageable, available, and secure
Provide advice and recommend actions involving rather complex issues; resolve problems within established practices
Participate in and support capacity planning and development of long-term strategic goals for systems and software in conjunction with Engineering and Architecture departments
Qualification
Required
Minimum of 8 years of higher education and/or work experience
Experience with ServiceNow EA/HAM/SAM, CSDM
Prior experience reading and digesting technical information
Strong Business/Technical/Data Analytics skills
Strong written and verbal communication skills
Prior experience interpreting and/or discussing terminology or concepts not familiar to many people with others
Strong customer focus, including ability to manage customer needs and multiple work priorities
Prior project management experience
Preferred
Bachelors degree in technology-related field
Certifications or special training in related ServiceNow technologies
Prior experience leading technical teams toward a common goal or project within a larger project
Company
Imagine Staffing Technology, An Imagine Company
As one of the nation’s largest third-party recruitment firms, Imagine Staffing Technology is dedicated to delivering exceptional staffing solutions to answer the talent demands of our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gia Manley
Chief Executive Officer
Company data provided by crunchbase