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Senior Application Support Analyst (Tier 2 / 3) jobs in United States
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VC5 Consulting · 4 days ago

Senior Application Support Analyst (Tier 2 / 3)

positionHouston, TX
timeFull-time
remoteOnsite
senioritySenior Level
VC5 Consulting is an innovative company looking for a Senior Application Support Analyst to leverage customer support expertise. The role involves delivering high-level support, mentoring junior analysts, and maintaining strong customer relationships.
ConsultingRecruitingStaffing Agency
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Growth Opportunities

Responsibilities

Deliver high-level support and resolve customer inquiries efficiently
Mentor and develop junior analysts to enhance team performance
Maintain strong relationships with customers to ensure satisfaction and retention

Qualification

Customer support expertiseTechnical solutionsEscalation managementMentoringCustomer service metrics

Required

Proven experience in a customer support role with a focus on technical solutions
Ability to mentor and guide junior support staff effectively
Experience managing escalations and improving customer service metrics

Company

VC5 Consulting

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VC5 Consulting provides recruiting and consulting services.
dateFounded in 2012
location
Houston, Texas, USA
people-size51-200 employees
web-link
https://vc5consulting.com

Funding

Current Stage
Growth Stage

Leadership Team

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Chris Muras
Managing Partner
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Meg Steward
Partner
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Company data provided by crunchbase