Mindlance · 18 hours ago
Information Technology - Help Desktop Support
Washington, DC
Full-time
Onsite
Senior Level
5+ years expMindlance is a company focused on providing technical support and troubleshooting services. The Help Desk Support role involves ensuring internal systems operate efficiently, managing user accounts and security protocols, and delivering comprehensive helpdesk support to users and stakeholders.
Human Resources
Responsibilities
Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance
Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace
Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment
Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users
Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges
Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows
Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience
Qualification
Required
5+ years of technical experience in large enterprise environments
Experience supporting multiple software systems, must have admin experience with Google Workspace
Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail
Experience using Excel, including calculating records, using formulas and creating pivot tables
Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation
Experience administering user accounts, security protocols such as MFA, and device management through MDM
Familiarity with Learning Management Systems, including course setup, assessments, and user support
Ability to analyze system performance, generate reports, and use data to improve workflows
Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers
Bachelor's Degree is required
Preferred
Highly preferred experience with Zendesk, and ServiceNow
3+ years of Project Management skills are strongly preferred
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
Company data provided by crunchbase