Heartland · 3 hours ago
Technical Support Associate (On-Site -in Alpharetta, GA)
Alpharetta, Georgia, USA
Full-time
Onsite
Entry Level
2+ years expGlobal Payments is a leading company in payment technology solutions, helping millions move money every day. The Technical Support Associate will perform installation, repair, and maintenance of network devices, assist users with technical issues, and ensure compliance with company policies.
Credit CardsPaymentsTransaction Processing
No H1B
U.S. Citizen Only
Responsibilities
Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU). Unlocks team member accounts, when necessary
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Maintains an image for hardware set-up. Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets-up and configures appropriate hardware and software for new team members as primary specialist
Responds to moderately complex technical issues surrounding desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution, with consideration given to creating a repeatable process and eliminating repeat problems. Begins to service issues related to mobile devices and the MAC operating system. Delivers replacement equipment, as needed
Assists with projects by completing assigned tasks to ensure deadlines are met
Assists with adherence to technology policies and compliance with all security controls
Qualification
Required
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Experience providing technical support to end users on various devices, operating systems and peripherals Experience in an Enterprise IT group preferred
Applicants MUST be authorized to work in the U.S. (U.S. Citizen or Green Card Holder)
Preferred
A+, MCSE: Desktop Infrastructure
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase