Berean Group International, Inc. · 8 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$21/hr - $21/hr
1+ years expBerean Group International, Inc. is seeking a Customer Service Representative for a 100% remote position within the PST region. The role involves handling customer inquiries, resolving issues, and maintaining records while adhering to company policies and procedures.
AdvertisingConsultingMarketingSales
Hiring Manager
Naveen Gangadhar N
Responsibilities
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
Maintains and creates logs, reports, records and files. - Investigates, analyzes, coordinates and tracks complex customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations - May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers. - Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role
Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures
May assess needs and suggest/promote alternative products and services
Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures
Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction
Coordinates with other functions/departments as required
Qualification
Required
100% remote within PST region
Up to 12 months contract
Schedule will be 9 am to 6 pm PT
Will need to be willing to help with other shifts, ex: 8am-5pm, 7am-4pm
Operations schedule is 6 am to 6 pm
OT possible when asked for additional support
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
Maintains and creates logs, reports, records and files
Investigates, analyzes, coordinates and tracks complex customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment
Receive orders, reconcile information, track on spreadsheets, and follow up with customers
Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role
Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures
May assess needs and suggest/promote alternative products and services
Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures
Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction
Coordinates with other functions/departments as required
General knowledge of company products and customer service activities
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications
1-2 years related experience
High School diploma or equivalent
Company
Berean Group International, Inc.
Berean Group International is a client centered company that provides both U.S.
51-200 employees
H1B Sponsorship
Berean Group International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase