PNC · 9 hours ago
Tech Solution Center Analyst
Denver - 12345 W Colfax (CO147)
Full-time
Onsite
Mid Level
$36K/yr - $60K/yr
3+ years expPNC Financial Services Group is a company that values its people as its greatest differentiator. As a Technology Solution Center Analyst, you will provide first-line support and problem resolution for technology products and applications, ensuring a high level of customer satisfaction.
BankingFinanceFinancial Services
No H1B
Responsibilities
Provides the first line of support and problem resolution for technology products and applications
Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology
Escalates issues to second and third level support teams through pre-determined directions or procedures
Resolves employee/contractor technology issues during point of contact
Partners with end-user and other analysts to resolve normal and unusual information system problems
Qualification
Required
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
Typically requires 3+ years experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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