Delve Search - Global Search Consultants · 1 day ago
Field Service Engineer
Arizona, United States
Full-time
Onsite
Mid, Senior Level
$75K/yr - $110K/yr
5+ years expDelve Search - Global Search Consultants is a global technology provider in semiconductor process control seeking a motivated and technically strong Field Service Engineer. This role involves supporting advanced metrology and inspection systems, acting as the key technical interface between customers and the factory while performing on-site installations, maintenance, and troubleshooting of equipment.
Staffing & Recruiting
Hiring Manager
Jamie Rafferty
Responsibilities
Perform on-site installation, upgrades, calibration, maintenance, and repairs of metrology and inspection equipment in line with service agreements and quality standards
Troubleshoot and resolve complex mechanical, electrical, and software-related issues, independently or in collaboration with internal engineering teams
Handle escalations and support critical customer situations with a calm, solutions-oriented approach
Serve as the main communication link between customers and the factory, supporting performance data collection, reliability analysis, and customer satisfaction tracking
Create clear and detailed Field Service Reports documenting system performance, actions taken, and installation updates
Provide structured feedback to engineering teams on reliability, serviceability, and installation trends to support future product improvements
Support beta tools and early-stage programs at customer sites and internal engineering locations
Deliver remote technical support as required and participate in on-call rotations
Qualification
Required
Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or a related engineering discipline
or Associate degree / technical certification with 5+ years of relevant semiconductor field service experience
Proven experience in troubleshooting complex equipment in semiconductor, high-tech manufacturing, or similar environments
Familiarity with semiconductor processes and/or metrology and inspection tools
Strong mechanical and electrical fundamentals; electronics experience is highly desirable
Understanding of cleanroom safety practices, ergonomics, and yield-driven manufacturing
Basic software and system-level troubleshooting capability
Willingness to travel up to 30 %, both domestically and internationally
Comfortable working in cleanroom environments, including gowning procedures and use of breathing equipment
Benefits
Annual bonus opportunities and potential long-term incentives linked to individual and company performance.
Competitive medical, dental, and vision coverage; life and disability insurance; paid time off; retirement plan with employer contribution; employee stock purchase options; wellness programs; and access to modern tools and resources.
Inclusive, collaborative work environment where individual contributions are recognised and valued.
Company
Delve Search - Global Search Consultants
At Delve, we connect ambitious businesses with exceptional talent in engineering, life science, and semiconductors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase