Seneca Resources Company, LLC · 1 day ago
Jr. Computer User Support Specialist x2
Portsmouth, VA
Contract
Onsite
Entry Level
$51K/yr - $51K/yr
2+ years expSeneca Resources Company, LLC is seeking a motivated Junior Computer User Support Specialist (Tier II) to provide hands-on IT support in a mission-critical naval shipyard environment. This role supports a large enterprise user base and plays a key part in maintaining secure, reliable IT services that enable operational readiness.
Oil & Energy
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier II desktop and service desk support for end users across Windows and macOS environments
Troubleshoot and resolve hardware, software, printer, and peripheral issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Utilize remote support tools (RDP, SCCM, and similar technologies) to diagnose and resolve issues
Manage incidents and requests using ITSM/ticketing systems (e.g., ServiceNow, Remedy, Jira)
Perform Active Directory user account management , including provisioning, deprovisioning, and group access
Diagnose basic network connectivity issues (TCP/IP, DNS, DHCP, VPN)
Follow cybersecurity best practices , RBAC policies, and data protection standards
Deliver clear, professional communication and high-quality customer support in fast-paced environments
Support shift-based or on-call schedules , as required
Assist with remote and hybrid workforce support while meeting defined SLAs
Adhere to ITIL-aligned service management practices and contribute to continuous improvement
Qualification
Required
Active Top-Secret clearance (Can hold TS/SCI)
Associate degree in Information Technology, Computer Science, or a related field
Minimum 2 years of experience in a Tier II or equivalent IT support role
CompTIA Security+ certification (DoD 8570 compliant or equivalent)
Experience supporting users in an enterprise IT environment
Working knowledge of Windows, macOS, Microsoft 365, Active Directory, and common IT support tools
Strong troubleshooting, analytical, and problem-solving skills
Ability to work independently and collaboratively while managing multiple priorities
Preferred
Bachelor's degree in Information Technology or a related discipline
CompTIA A+ certification
ITIL v4 Foundation certification
Microsoft 365 Fundamentals or Azure Fundamentals certification
Experience supporting government, DoD, or regulated environments
Benefits
Medical
Dental
Vision
401(k) retirement plans
Company
Seneca Resources Company, LLC
Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McGinnis
Chief Operating Officer
Todd Abbott
Chief Operating Officer
Company data provided by crunchbase