Highgate · 1 day ago
Sales & Marketing Coordinator - Short North
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Sales & Marketing Coordinator is responsible for clerical and administrative duties that support the Group/Sales/Catering departments, including managing room blocks, assisting with marketing materials, and ensuring seamless event execution.
Hospitality
Responsibilities
Answer telephone and email messages. Respond accordingly
Prepare and process all Purchase Orders for the department
Prepare (and balance each month end) accruals and overall expenditures on behalf of the department
Open and distribute mail as directed
Maintain and stay abreast of the latest computer programs/innovations (as applicable)
Filing of all pertinent correspondence in a timely manner
Type all correspondence pertaining to department
Maintain adequate inventory of office supplies
Responsible for the smooth operation of the office
Type and distribute meeting minutes as directed
Maintain trace file as needed
Assist in scanning/copying/faxing/mailing
Greet guests/clients/employees when necessary
Attend meetings/training as required by management
Assist the sales team with preparing proposals, generating contracts, creating promotional materials and presentations
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué
Communicate group room block details/changes for select groups to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently
Develop best practices for prospecting new banquet business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc
Monitor blocked space and sleeping room blocks; build room blocks for group business, Initiate release of blocked sleeping room blocks on cut-off dates
Assist the sales team in managing calendars, important document organization, and weekly tasks. Communicate guest arrival details with other departments of the hotel and key partners
Assist with a variety of marketing administrative tasks and coordination of hotel led events and photoshoots
Design on-property signage, print materials, and digital ads that align with brand standards
Produce content for digital channels, including social media graphics, email visuals, and promotional assets
Coordinate the marketing project calendar, including campaign timelines and approval deadlines
Organize photoshoots, including scheduling, shot lists, and vendor coordination
Plan and maintain the monthly social media calendar
Create and publish content across platforms, including photo/video capture and copywriting
Track performance metrics and identify opportunities to strengthen engagement
Support the development and execution of on-property guest activations and seasonal events
Collaborate with operations teams to ensure activations are delivered smoothly and on brand
Build relationships with local partners to support collaborations and awareness
Maintain marketing assets, including the photo library and design templates
Assist with budgeting, invoices, and vendor communications as needed
Qualification
Required
High School diploma or equivalent required and/or experience in a hotel or a related field preferred
At least 3 to 5 years of progressive experience in a hotel or related field preferred
College course work in related field helpful
Computer knowledge/skills required
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Attending all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel-related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase