Swarmia · 7 hours ago
Customer Success Manager (Mid-Market)
New York, NY
Full-time
Hybrid
Entry, Mid Level
$125K/yr - $155K/yr
2+ years expSwarmia is a fast-growing B2B SaaS company that helps software companies improve developer productivity. The Customer Success Manager will onboard and support customers, build relationships with engineering leaders, and manage a portfolio of mid-market clients to ensure they achieve value from the product.
Business DevelopmentInformation TechnologyProductivity ToolsSaaS
Responsibilities
Own and manage a portfolio of startup and mid market customers
Lead onboarding and adoption to ensure customers reach value quickly
Build strong relationships with engineering leaders and product teams
Proactively monitor customer health and address risks before they escalate
Run regular check ins focused on outcomes, not just product usage
Identify expansion opportunities and partner with Sales when accounts grow
Manage renewals for your book of business
Collect and synthesize customer feedback to influence product decisions
Help define scalable customer success processes as the company grows
Qualification
Required
You have at least two years of experience in customer success or a similar customer-facing role in B2B SaaS, supporting the onboarding and adoption of technically complex products
You're comfortable owning end to end onboarding that typically runs four to eight weeks, and continuing to drive value throughout the customer lifecycle
You are comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high
You enjoy building relationships with multiple stakeholders, especially engineering and product leadership
You have experience working closely with Sales, Product, and Engineering to support customer outcomes
You like going deep on the product and domain, and have done so in a previous role
You're comfortable working with technically complex products and are naturally curious about how things work under the hood
Benefits
Annual salary plus meaningful equity
Comprehensive benefits, including 401(k) matching
Flexible model of work
Great work-life balance — we’re a startup, but we don’t work at an unsustainable pace (many of us have kids and other responsibilities beyond work)
Company
Swarmia
Swarmia develops a business management software that provides insights and tools to engineering leaders, managers, and teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19.57MKey Investors
DIG Ventures,Karma VenturesDIG VenturesAlven
2025-06-18Series A· $11.48M
2023-12-20Series Unknown
2021-05-12Seed· $6.88M
Leadership Team
Otto Hilska
Founder, CEO
Recent News
2025-06-25
Company data provided by crunchbase