LHH · 20 hours ago
Customer Service Representative
Blue Ash, OH
Full-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expLHH is seeking a dedicated Customer Service Representative to join their client’s team in Blue Ash, OH. In this role, you will handle inbound customer inquiries, resolve issues efficiently, and deliver world-class customer service.
Human Resources
Hiring Manager
Bianca Kimble
Responsibilities
Manage and resolve customer escalations and complaints according to company guidelines and policies
Handle inbound calls and make outbound follow-ups (callbacks, responses, etc.) to maintain service levels and queue performance
Demonstrate end-to-end ownership of customer issues, working with internal teams, partners, and vendors to ensure timely resolution
Apply strong negotiation, problem-solving, and conflict-resolution skills to resolve issues within established authority levels, escalating only when necessary
Identify root causes of recurring issues and provide insight and recommendations to improve processes, tools, and customer experiences
Serve as a voice of the customer by proactively identifying trends and advocating for improvements
Understand current systems and business processes and collaborate with internal stakeholders to correct any process or tool gaps
Accurately capture and document all customer information, actions taken, and outcomes in internal systems
Follow all escalation and complaint-handling procedures to ensure visibility and proper tracking
Use available knowledge systems and tools to provide accurate information to customers and identify outdated or missing content that needs improvement
Qualification
Required
Strong verbal and written communication skills
Ability to multitask, manage performance metrics, and maintain professionalism in a high-volume environment
High attention to detail, strong documentation skills, and comfort navigating multiple systems
Ability to work onsite Monday–Friday, 12pm–9pm EST
Preferred
1+ years of customer service or call center experience preferred
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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