Cigna Healthcare · 11 hours ago
Senior Director, Product Experience Strategy
United States
Full-time
Remote
Director/Executive
$184K/yr - $306K/yr
10+ years expCigna Healthcare is dedicated to improving health and vitality, and they are seeking an innovative experience leader to define their end-to-end Experience North Star. This role will modernize product design and delivery, focusing on creating seamless experiences across various environments while partnering with multiple business areas to unlock growth opportunities.
Hospital & Health Care
Responsibilities
Define the MD Live experience strategy and translate it into a product-aligned roadmap spanning digital, physical, clinical, and operational touchpoints
Lead experience governance to ensure coherence and reduce fragmentation across product, engineering, operations, clinical, and marketing teams
Facilitate cross-functional tradeoff decisions and maintain alignment across journeys and product lines
Lead development of journey maps, service blueprints, ecosystem diagrams, and end-to-end experience architectures as core inputs to product discovery
Surface backstage gaps, cross-product dependencies, and operational enablers; orchestrate sequencing to unlock end-to-end value
Embed AI teammates and agentic workflows into product operations, including research synthesis, scenario simulation, content generation, prediction, and guidance
Build a rapid-prototyping studio (genAI, design tech, simulation) to accelerate concept testing and de-risk investment decisions
Establish and operationalize responsible AI principles for patient/member-facing interactions and internal decision support
Oversee research and analytics to establish an Experience Measurement Framework that links experience KPIs with product and operational outcomes
Ensure insights directly inform epics, prioritization, sequencing, and acceptance criteria
Qualification
Required
10+ years in product strategy, product management, experience strategy, or service design; healthcare/digital health experience a plus; Bachelors degree preferred
Proven experience leading end‑to‑end experience transformation and AI‑accelerated product discovery/prototyping
Deep fluency in journey mapping, service blueprinting, human‑centered design, product analytics, and responsible AI principles
Strong executive presence and influence, with a track record of aligning diverse teams around outcome‑based roadmaps
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase