Amentum · 19 hours ago
IT Support Specialist
US-MA-Boston
Full-time
Onsite
Senior Level
$36/hr - $38/hr
6+ years expAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies. They are seeking an IT Support Specialist to provide Tier 2 and Tier 3 support, troubleshoot hardware and software issues, and assist in network configuration and administration.
Mechanical EngineeringSecurityTechnical Support
No H1B
U.S. Citizen Only
Responsibilities
Provide end-user software and hardware troubleshooting and support in-person or over the phone
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Apply a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues
Apply basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in Windows 10 print server environment to include multi-function printers
Handle shared folder administration
Provide AV support to conference rooms
Utilize ServiceNow ticketing system
Provide basic troubleshooting to support the set-up and configuration of Apple iPhones and iPads
Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers
Upgrading end user computer systems ensuring no data loss
Supporting Microsoft software packages, including MS 365, and other commonly used desktop related applications
Engaging engineers from multiple teams
Qualification
Required
At least 6 years of experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
ServiceNow ticketing system experience
Experience troubleshooting Microsoft 365, including Outlook and Teams
Multi-factor authentication (MFA) troubleshooting experience
Experience with hardware and memory installations, laptop/desktop imaging and backups, system updates, and software pushes
Understanding of enterprise-level IT environments
Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals
Must have a valid, REAL ID driver's license to enter federal buildings (or other acceptable documentation, such as a valid U.S. passport book or card, etc.)
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location
Preferred
Experience working in a high-paced, high-volume Government Client environment
Experience handling Personal Identity Verification (PIV) cards
Active Directory support experience (password resets/unlocks)
Shared Folder Administration support experience
Experience troubleshooting to support the set up and configuration of Apple iPhones and iPads
Remote access support experience
Audio/Visual (AV) support experience
MS Intune experience
Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Company
Amentum
Amentum is a technology and engineering company for security, defense, and energy.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$321.16M2025-03-12Post Ipo Secondary· $321.16M
2024-09-27IPO
2020-01-01Private Equity
Leadership Team
Ajay Nagar
Vice President
Darren Burton
Chief People Officer
Recent News
2026-02-03
2026-01-20
Company data provided by crunchbase