Spotnana · 5 hours ago
IT Operations Senior Analyst
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $90K/yr
4+ years expSpotnana is on a mission to modernize the infrastructure of the travel industry with their Travel-as-a-Service platform. The IT Operations Senior Analyst will support core IT systems and help scale IT operations while ensuring smooth day-to-day IT support and building scalable processes.
Business TravelCloud Data ServicesInformation TechnologySaaS
Responsibilities
Support IT-related questions as they arise
Build a knowledge base of IT practices and pragmatic problem solving available to internal Spotnana users
Account management for password resets and lockout
Diagnose computer errors and provide technical support
Troubleshoot software and hardware
Conduct IT Onboarding Sessions for new Team Members
Train end-users how to setup and use new technologies
Provide technical support over the phone or web
Use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose, and resolve complex issues
Leverage IT best practices to manage and execute projects and initiatives with minimal supervision
Participate in on call rotation for urgent support during non-working hours
Model skills and behavior aligned with Spotnana’s Values and Operating Principles
Qualification
Required
4+ years of hands-on experience in IT support and administration, especially with Microsoft Entra, Microsoft Intune, Google Workspace, and Slack
Strong problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues
Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Experience in a high-growth startup environment
Preferred
Certifications in IT support or administration (e.g., COMPTIA A+, Network+) are a plus
Experience with scripting or programming languages (e.g., Python, PowerShell) is a plus
Experience with ITIL (Information Technology Infrastructure Library) best practices is a plus
Benefits
Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
Pre-tax flexible spending account options for health, dependent care and commuter expenses
Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
Up to 26 weeks of Parental Leave
Monthly cell phone / internet stipend
Additional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more
Company
Spotnana
Travel-as-a-Service platform
201-500 employees
H1B Sponsorship
Spotnana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (4)
2023 (13)
2022 (10)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$116MKey Investors
Durable Capital PartnersICONIQ Growth,Madrona8VC
2022-07-26Series B· $75M
2021-09-23Series A· $34M
2020-01-01Seed· $7M
Leadership Team
Justin Schuster
SVP Marketing
Sarosh Waghmar
Founder, Co-Chairman & Chief Product Officer
Recent News
Hotel News Resource
2026-01-20
2025-12-02
2025-12-01
Company data provided by crunchbase