Driscoll's · 5 hours ago
Information Services - Service Management Intern
US - Watsonville, California
Internship
Onsite
Intern
$22/hr - $30/hrDriscoll's is seeking an intern to join their End User Services team, providing hands-on experience in supporting enterprise IT environments. The internship focuses on IT Service Management, where the intern will assist with documentation, process improvement, and collaboration with cross-functional IT teams.
Food & Beverages
No H1B
Responsibilities
Assist in the documentation and maintenance of IT Service Management (ITSM) processes, including (but not limited to) Incident, Problem, Change, Request, and Knowledge Management
Support process owners by helping track process performance, identifying gaps, and documenting opportunities for improvement
Participate in process reviews, workshops, and working sessions to understand current-state workflows and future-state designs
Assist in the development and tracking of key performance indicators (KPIs) and service metrics aligned to ITIL best practices
Support continual service improvement (CSI) initiatives by analyzing data trends, documenting findings, and recommending improvements
Collaborate with cross-functional IT teams (e.g., Infrastructure, End User Services, Applications, Security) to ensure processes are well understood and consistently followed
Gain hands-on exposure to ITIL concepts, governance models, and service lifecycle management in an enterprise environment
Shadow team members and participate in meetings to learn about enterprise IT operations
Contribute to projects or pilots as assigned, with guidance from senior staff
Qualification
Required
Must be a recent grad (6 months or less) or senior graduating this summer
Bachelor's Degree in IT, Computer Science, or related field by Internship start
Experience with basic troubleshooting of computer or software issues (academic or personal)
Foundational understanding of IT Service Management (ITSM) concepts
Windows 10/11 OS troubleshooting/maintenance
Proficient with Office 365 tools – Excel, PowerPoint, Word, MS Teams/Zoom
Understanding of process-based thinking and workflow design
Ability to analyze processes and identify inefficiencies or improvement opportunities
Comfortable working with diagrams, documentation tools, and collaboration platforms
Basic understanding of metrics, reporting, and data analysis concepts
Strong organizational skills and attention to detail
This role requires bilingual proficiency in Spanish and English to support candidates and teams across both languages
Preferred
Strong understanding and demonstration of the core values of Driscoll's: Passion, Humility, and Trustworthiness
Familiarity with Foundational IT Service Management (ITSM) concepts (through coursework, self-study, or personal projects)
Experience with basic troubleshooting of computer or software issues (academic or personal)
Ability to document processes and follow instructions
Curiosity about enterprise IT environments, service management, and cloud technologies
Company
Driscoll's
Driscoll’s is the global market leader for fresh strawberries, blueberries, raspberries and blackberries.
Founded in 1944
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sanjeev Tandon
Chief Financial Officer
Shaily Sanghvi
CFO, Driscoll's of the Americas
Recent News
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