Housing Works · 11 hours ago
Scheduling Specialist
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrHousing Works is a pioneer in social entrepreneurship and provides various services including healthcare and advocacy for those living with HIV/AIDS. The Scheduling Specialist is responsible for overseeing scheduling operations to maximize efficiency and enhance patient experience, collaborating closely with clinic management and ensuring seamless workflows.
CommunitiesNon ProfitSocial
Responsibilities
Collaborate with the Community Partnerships Liaison to identify scheduling opportunities for unused appointment slots in provider schedules
Confirm ZocDoc bookings and verify receipt of appropriate registration documents, ensuring eCW Chart completion, including eICare enrollment
Monitor daily schedule flow, optimizing efficiency and reducing missed opportunities by enforcing “Jockeying the Schedule” principles
Proactively confirm same-day appointments for unconfirmed or unregistered clients
Oversee front-end workflows, identifying and escalating issues to the Clinic Operations Manager (COM) when necessary
Ensure registration documents sent via “Luma” are returned and completed before scheduled appointments
Verify that all scheduled appointments are appropriately set
Manage schedule templating to include essential blocks such as: Huddle, Same Day Appointment Blocks, Lunch Breaks, Approved Meetings, Grand Rounds, Holidays, Approved PTO
Coordinate with the Health Center Director to ensure timely broadcast messaging for scheduled or early closings
Adhere to all Housing Works and Housing Works Community Health Care policies and procedures
Participate in direct advocacy actions as required
Provide front desk coverage during staff breaks or shortages due to callouts
Perform other duties as assigned
Other Reporting Functions on Scheduling Data
Qualification
Required
Experience in clinic scheduling, healthcare administration, or a related field
Strong organizational and multitasking skills
Proficiency in electronic health record (EHR) systems, preferably eClinicalWorks
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Power BI)
Ability to work flexible hours, including 9 AM-5 PM on non-late clinic days, 11 AM-7 PM on late clinic days, and weekend shifts from 9 AM-5 PM
Strong communication and problem-solving abilities
Commitment to Housing Works' mission and advocacy efforts
Preferred
Associate's degree
Benefits
We have three comprehensive healthcare plans to choose from based on your priorities and budget.
Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Company
Housing Works
Housing Works is a healing community of people living with and affected by HIV/AIDS.
Founded in 1990
501-1000 employees
H1B Sponsorship
Housing Works has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.3MKey Investors
Empire Blue Cross Blue Shield
2023-12-01Grant· $0.3M
Leadership Team
Charles King
CEO
Andrew Greene
Chief Operating Officer
Recent News
2025-09-20
Company data provided by crunchbase