Heartstrings Pet Hospice & In-Home Euthanasia & Aftercare · 21 hours ago
Call Center Specialist
United States
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hrHeartstrings Pet Hospice is a nationally recognized provider of in-home end-of-life care, hospice, and aftercare services. They are seeking an experienced Call Center Representative, known internally as a Veterinary Care Specialist, to support families during emotional times, providing compassionate guidance and exceptional customer service in a remote setting.
Health CareHospitalMedicalTelehealthVeterinary
Responsibilities
Compassionately guide emotionally charged conversations related to:
In-home euthanasia
Hospice and palliative care
Quality-of-life concerns
Behavioral emergencies, including aggression or bite incidents
Deliver exceptional customer service through thoughtful, empathetic interactions with pet families
Handle a high volume of inbound calls in a remote, work-from-home environment
Accurately collect and document pet, family, and medical information
Schedule appointments efficiently using Heartstrings' scheduling platforms
Meet or exceed productivity, quality, and performance expectations
Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules
Collaborate with veterinarians and leadership to ensure seamless family support
Maintain punctuality, including attendance, break times, and shift coverage
Perform additional duties as needed to uphold the highest level of service excellence
Qualification
Required
Reliable wired Ethernet internet connection required (Satellite internet and 4G/5G hotspots are not supported) - Mandatory Internet Speed Test during Interview
Ability to quickly learn and navigate multiple software platforms, including Google Workspace (Gmail, Calendar, Maps), Scheduling and phone systems, Zoom and internal communication tools
Comfortable working independently and succeed with minimal peer interaction
Strong attention to detail, adaptability and ability to exceed expectations in a growing organization
Dependable and punctual expected to be present and on time for every scheduled shift and meeting
Ability to attend and complete a mandatory 2-week training program at the start of employment (Training attendance is mandatory and an essential function of this role; employment will-not begin without full participation)
Ability to sit for extended periods of time
Manual dexterity to work continuously on a computer and keyboard
Ability to lift up to 15 pounds as needed
Preferred
Prior experience in high-volume call centers
Customer service roles such as Funeral Assistant, Veterinary Technician, Hospice
Funeral Assistant, Medical, Veterinary Technician, or Hospice environments (strongly preferred)
Benefits
Medical Insurance Plans, including a 100% employee-funded HSA option
Dental and Vision Insurance
Company-funded Wellness Resources (Mental, Financial, and Physical Health)
Life Insurance (Basic, Voluntary, and AD&D)
Short-Term and Long-Term Disability Insurance
Retirement Plan options: Traditional 401(k) with 3% company match, Roth 401(k)
Generous Paid Time Off
Paid Parental Leave
Bereavement Leave
Ongoing Training & Professional Development
Pet Insurance
Fully Remote Work-From-Home Environment
Company
Heartstrings Pet Hospice & In-Home Euthanasia & Aftercare
Heartstrings Pet Hospice & In-Home Euthanasia is a network of dedicated veterinarians with a mission to ensure a tranquil end-of-life journey for every pet.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase