Midas International · 17 hours ago
Franchise Operations Specialist
Portland, Oregon Metropolitan Area
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expMidas International is a community of entrepreneurs, innovators, and customer champions in the automotive service industry. The Franchise Operations Specialist will provide operational support to franchisees, enhance sales growth, and deliver training in the field.
Automotive
Responsibilities
Coach store teams on brand-specific processes and best practices, with a strong focus on delivering best-in-class customer service
Partner with new franchisees to ensure successful initial setup and seamless implementation of brand procedures and standards
Support the rollout and training of new company initiatives, coordinate vendor training sessions, and assist with regular franchisee meetings and conferences
Analyze and act on operational data from the POS system to identify trends, performance gaps, and improvement opportunities
Review and interpret Profit & Loss statements to support financial performance and accountability
Facilitate group training sessions for store-level teams and franchisees
Develop and deliver engaging presentations using PowerPoint and other tools
Utilize Microsoft Excel, Outlook, and other Microsoft Office applications to manage schedules, reports, and communication
Adapt quickly to various POS platforms and internal systems
Support multiple initiatives and projects simultaneously, maintaining a strong sense of urgency and attention to detail
Qualification
Required
Strong understanding of automotive store operations, customer service processes, and team leadership
Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, etc.)
Experience with reading and analyzing POS reports and P&L statements
Strong presentation and communication skills; comfortable speaking in front of groups
Technologically fluent, with the ability to learn new systems and software quickly
Self-motivated and organized; capable of independently managing a dynamic workload with shifting priorities
Able to travel extensively (up to 85%) across multiple states, including some nights and weekends
Public speaking
Ability to challenge, motivate, influence, and communicate effectively
Results focused and goal orientated
Strong organizational, territory, time management, and customer follow-up skills
Microsoft Office Skills: PowerPoint, Word, and Excel
Ability to effectively manage costs/expenses
Customer service orientation and a high level of professional integrity and understanding that success through other people's performance is vital to the job
Strong telephone, verbal, and written communication skills
Possesses the ability to work well under pressure and handle multiple tasks
Preferred
Minimum of 3 years in an automotive service management or multi-unit operational role
Company
Midas International
Founded in 1956, today Midas has grown to over 2,100 locations worldwide.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason W.
Multi-Store Owner and CEO
Brian Mirras
Managing Partner
Recent News
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