Electrolux Group · 1 day ago
Reverse Logistics, Business Analyst
Charlotte
Full-time
Hybrid
Senior Level
5+ years expElectrolux Group is a leading global appliance company that aims to shape living for the better. The Reverse Logistics Business Analyst connects various teams to optimize the returns process, manage end-to-end returns, and drive continuous improvements through data-driven insights.
Consumer ElectronicsElectronicsHome AppliancesMachinery ManufacturingManufacturing
No H1B
Responsibilities
Drive improvements across key performance indicators (KPIs): return rate, damage rate, claim rate, RMA cycle time, reverse logistics cost per unit, recovery rate and contract compliance
Lead customer onboarding to ensure standardized contracts, compliance, and clear loading documentation
Collaborate with sales and finance to refine and optimize the flat damage rate program
Use data‑driven insights to reduce operating costs, increase productivity, and enhance the customer experience
Collaborate with Sales and Transportation teams to assess freight‑collect strategies, return freight schedules, and policy impacts
Streamline chargeback processes to address non-compliance efficiently
Apply industry best practices to enhance operational efficiency and drive continuous improvement
Develop and maintain dashboards and reporting tools that provide visibility into reverse logistics activity across channels, distribution centers, and customer segments
Facilitate monthly returns reviews with Last Mile team to identify trends and performance insights
Act as liaison for returns support across Last Mile, EDCs, D2C, CEC, and Warranty teams
Qualification
Required
Bachelor's Degree required
Strong analytical skills with basic understanding of statistics and supply chain processes
Minimum 5 years of experience as business analyst or data analyst
Advanced experience in the use of the Microsoft Office software (Outlook, Communicator, Excel, Word, PowerPoint)
Preferred
Power user of SAP and WMS preferred
Benefits
Medical, dental, vision and life insurance.
Competitive holiday and vacation time off program.
Retirement Savings Plan (401(k)) with relevant company contribution
Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.
Company
Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.28BKey Investors
Nordic Investment Bank
2024-06-20Post Ipo Debt· $150M
2021-12-10Post Ipo Debt· $1.13B
1999-01-15IPO
Leadership Team
Tom Bell
Chief Operating Officer
Katerina Papageorgiou
Head of Marketing & Trade Operations, Adriatics and Greece
Recent News
Morningstar.com
2025-12-12
EIN Presswire
2025-12-01
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2025-11-07
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