OtterBase · 20 hours ago
Desktop Support Specialist
Columbus, OH
Full-time
Hybrid
Entry Level
2+ years expOtterBase is seeking a Desktop Support Specialist to provide hands-on technical support for software, hardware, and network issues. The role involves configuring and maintaining workstations, troubleshooting audio-visual systems, and delivering customer-focused support to end users.
ConsultingHuman ResourcesLegal
Hiring Manager
Anthony Mulherin
Responsibilities
Provide hands-on technical support and troubleshooting for software, hardware, and network issues across Windows and macOS environments
Deliver timely, customer-focused support to end users both on-site and remotely
Configure, deploy, and maintain workstations, peripherals, and classroom technology, ensuring proper setup and documentation
Support and troubleshoot audio-visual systems such as projectors, displays, audio equipment
Partner with faculty, staff, and students to provide training and identify additional technology needs
Install, upgrade, and validate classroom technology to ensure compatibility with existing systems
Communicate technology outages clearly, track resolutions, and maintain accurate service records
Serve as a lead resource for complex issues, escalations, and special projects within the help desk team
Provide desktop support and participate in on-call support rotations as needed
Maintain clear, organized documentation for equipment inventories, incidents, and resolutions
Work both independently and collaboratively in a fast-paced, service-oriented environment
Support a flexible work schedule, including occasional evenings and weekends
Qualification
Required
Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment
Experience with audio/visual equipment used in teaching, meeting, and event spaces
Ability to work as part of a team and take the initiative to work independently
Ability to maintain and manage information and documentation in an organized, systematic way
Professional experience providing customer service
Company
OtterBase
OtterBase is a staffing and recruiting company that provides staffing and recruitment services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
William Bennett
CEO and Co-Founder/Owner
Jeff Bennett "JB"
Chairman & Co-Founder
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