HKA Enterprises · 1 day ago
Human Resources Operations Support Specialist : 200320
Greer, SC
Contract
Onsite
Mid Level
$25/hr - $34/hr
4+ years expHKA Enterprises is a global workforce solutions firm seeking a Human Resources Operations Support Specialist to join their HR Service Center team. The role involves responding to HR-related inquiries, managing data in HR systems, and providing administrative support while maintaining a customer-focused approach.
Bookkeeping and PayrollConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Sherry Jordan
Responsibilities
Provides or coordinates administrative support for HR Operations
Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures
Interacts with associates in-person and via telephone, e-mail, and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions
Assists associates in providing appropriate documentation and paperwork as required per the applicable processes
Utilizes knowledge base informational software to answer associate inquiries
Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg
Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions
Works with subject matter experts and responds back to associates with final answers
Routes phone calls to the appropriate staff and/or subject matter experts if the question cannot be closed by the HR Service Center
Scans/indexes HR documents
Performs all work in accordance with established service center targets and standards
Assists in training associate service center staff, as necessary
Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness
Meets compliance standards and completes regular audits
Assists with Service Awards program for the Plant
Provides data as requested from HR systems for internal and external reporting
Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work
Adheres to 5S and Safety Standards and Principles
Performs other duties as assigned by management
Qualification
Required
Strong customer service skills and ability to manage conflict
Comfortable working in a customer support center environment and speaking on the phone regularly
Proficiency in Microsoft Excel
Strong attention to detail
Willingness to learn new systems and adapt to technical tasks
BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role
2+ years of experience in a customer service role
2+ years using and learning various computer software and systems
Work experience dealing with difficult and highly emotional situations
Experience managing confidential data
3+ years of communication skills both written and verbal as proven through work experience
3+ years computer skills in MS Excel, and MS Word, and proven ability to learn new systems as proven through work experience
Ability to handle a high volume of associate calls daily while maintaining a positive attitude
Ability to work in a highly confidential, structured, and measurement-oriented environment
Basic knowledge of general human resources practices
Preferred
Experience with SAP
Experience completing I-9/e-verifies
Experience working in a customer support center environment
Spanish/English bilingual strongly preferred
Human Resources process experience preferred
SAP experience preferred
Benefits
PTO
Sick Pay
Holiday Pay Offered
Company
HKA Enterprises
HKA Enterprises is a staffing and recruiting company that offers contingent labor, direct hire, and payroll services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Keith O'Connell
Chief Financial Officer
Company data provided by crunchbase