Western Governors University · 1 day ago
Senior Salesforce Administrator
Salt Lake City Office
Full-time
Onsite
Mid, Senior Level
$106K/yr - $158K/yr
6+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Senior Salesforce Administrator will lead the development and support of the Salesforce platform, enhancing the student experience while collaborating with various departments to implement robust solutions.
Higher Education
No H1B
Responsibilities
Lead the design, development, and support of Salesforce solutions and related web applications, portals, and integrations that improve and scale the student experience
Own the Salesforce technology stack from an administrative and DevOps perspective, including configuration, integrations, deployments, data quality, and environment management (sandboxes, refreshes, and backups)
Architect and prototype innovative, well‑engineered solutions and frameworks, setting coding and quality standards, reviewing developer code, and ensuring Salesforce best practices are consistently followed
Collaborate closely with developers, designers, QA, and product management to deliver new features, resolve complex issues, and introduce new languages, tools, and technologies where appropriate
Partner with functional leaders and subject matter experts to gather requirements, model business processes, and design Salesforce solutions that support areas such as Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program processes
Establish and maintain strong operational practices, including regular system audits, performance tuning, security and access management, change management processes, and disaster‑recovery readiness
Provide advanced production support for Salesforce, including ownership of deployment and rollback plans, resolution of issues submitted through ticketing systems, participation in an on‑call rotation, and occasional evening or weekend work for releases and critical incidents
Qualification
Required
Bachelor's degree in Computer Science or a related field, or equivalent experience, and approximately 6 years of prior relevant technical experience, including at least 5 years of Salesforce development experience
Deep expertise with the Salesforce platform, including Apex, Visualforce, SOQL, Salesforce APIs, and both Sales Cloud and Service Cloud applications
Proven ability to design and implement Salesforce solutions of intermediate to advanced complexity, including custom apps and objects, formula fields, workflows, custom views, reports, dashboards, and automation that follow Salesforce best practices
Strong experience with web‑based applications and services using technologies such as Java, REST, SQL, and GIT, including integrating Salesforce with third‑party products and services
Demonstrated mastery of coding excellence, software quality, and architectural thinking, with experience mentoring engineers and influencing engineering standards and practices
Excellent project management, communication, and stakeholder‑management skills, with a track record of meeting deadlines, managing multiple concurrent requests, and collaborating effectively across all levels of the organization
Salesforce.com Administrator certifications (ADM201 and ADM211)
Preferred
Master's degree or higher in a related field
Experience with Amazon Web Services (AWS), Spark or advanced SQL, Java, Angular 2 or later, and open‑source LMS platforms such as Moodle
Multiple Salesforce certifications, experience with nonprofit processes, and prior work in SCRUM or other agile environments
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
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