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Motorola Solutions · 3 hours ago

NOC Engineer

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$59K/yr - $95K/yr
date2+ years exp
Motorola Solutions is a global leader in public safety and enterprise security, dedicated to keeping people safe. The NOC Engineer will monitor, record issues, escalate, and resolve Tier 1 issues in a timely manner while providing technical training to new staff.
Cyber SecurityTelecommunicationsVideo
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Monitoring
Issue recording
Escalation
General triage
Resolving Tier 1 issues in a timely manner utilizing the provided software tool sets
Providing ongoing technical training and process instruction to members of staff
Training of new Tier 1 staff

Qualification

Technical Service-desk experienceCustomer Service experienceMicrosoft Windows productsServiceNowRemedyRemote support experienceExceptional communication skillsTechnical Writing skills

Required

High School diploma, Associates, or Bachelor's degree in Business, Communications, General Studies, IT, or Technology
2+ years of Technical Service-desk, Customer Service, Call Center or Operations Support experience in a customer-facing IT service organization required
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred

Remote or virtual machine support experience is a plus
Familiar with Microsoft Windows products
Use of ServiceNow or Remedy for Incident Management (Problem, Asset, and Change a Plus)
Exceptional written and verbal communication skills. Technical Writing skills are a plus

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!

Company

Motorola Solutions

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Glassdoor4.2
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Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
dateFounded in 1928
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
http://www.motorolasolutions.com

Funding

Current Stage
Public Company
Total Funding
$1B
Key Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO

Leadership Team

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Mahesh Saptharishi
Executive Vice President and CTO
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Jack Molloy
EVP and Chief Operating Officer
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Company data provided by crunchbase