USAJOBS · 15 hours ago
Supervisory It Specialist (Customer Support)
Multiple Locations, USA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $100K/yr
1+ years expUSAJOBS is seeking a Supervisory IT Specialist in the Office of Information and Technology. The role involves overseeing the daily operations of the IT unit, ensuring compliance with agency policies, and providing technical and administrative support for IT programs.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Overseeing the daily operation of the unit, ensuring that agency policies and priorities are being followed
Developing performance standards; evaluating work performance of subordinates
Advising, counseling, and instructing employees on both work and administrative matters
Hearing and resolving minor complaints from employees; referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager
Determine solutions for problems related to complex IT systems
Problem solves, advises, and provides operational support for users of IT equipment
Work directly with end users, and IT personnel to ensure collaborative and technically sound IT support
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Selectee is subject to background/suitability investigation
Selected applicant will be required to complete an online onboarding process
This position is subject to pre-employment and random drug testing
Complete the initial online assessment
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year Supervisory probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
To qualify for this position, all qualification requirements must be met by the closing date of this announcement-02/11/2026
At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service
Specialized experience for this position is defined as experience in IT operations, supervision, and management of IT delivery systems and equipment
There is no substitution of education for experience at the grade level(s) of this announcement
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
Receiving Service Credit or Earning Annual (Vacation) Leave Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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