Worcester Polytechnic Institute · 23 hours ago
Operations Coordinator
Worcester
Full-time
Onsite
Mid Level
$50K/yr - $53K/yr
3+ years expWorcester Polytechnic Institute is a prestigious educational institution, and they are seeking an Operations Coordinator for the Heebner Career Development Center. The role involves managing day-to-day operations, providing customer service to various constituents, and overseeing budget and financial transactions.
CommunitiesEducationHigher EducationSTEM Education
Responsibilities
Manage the day-to-day operations including but not limited to: schedule and space management, in person, email and phone communication, digital displays, material preparation for events/fairs/visitors
Manage recruitment, training, and supervision of the front desk student employee staff. Manage scheduling to ensure office coverage and daily workload of student staff to support office functions
Oversee administration of the CDC’s budget and financial transactions including processing payments, tracking receipt of fees for CDC programs/services (career fair registration, resume database access, etc.), following up with customers to collect fees due, generating budget reports, managing student organization grant process, producing expense reports and other budget related tasks
Triage the communications of students, employers, faculty, staff, parents, and others making referrals when needed
Maintain our online recruitment management system and utilize the platform to answer a wide array of questions related to student and employer activity
Develop, implement, and evaluate CDC policies and procedures to continually improve the office’s interaction with all constituents
Support data collection processes including usage of CDC services and student outcomes while ensuring information is up-to-date, accurately maintained in the system, and generate reports and status trackers as needed
Perform other duties, as necessary
Qualification
Required
High school diploma or equivalent required
3-4 years of office experience demonstrating a thorough knowledge and proven efficiency with office practices and procedures
Experience in the areas of reception and/or customer service required
Working knowledge of all applications within Microsoft Office
Knowledge and proven ability of telephone etiquette
Ability to work well under pressure handling multiple telephone calls and or visitors on a daily basis
Ability to prioritize and complete multiple tasks while performing reception duties in a fast-paced office with attention to detail and follow through
Possess excellent interpersonal and customer service skills with the ability to communicate effectively with a diverse population both verbally and in writing
Ability to be forward thinking to anticipate gaps and needs of the office to maintain high functioning operations and customer service
Physical requirements are within the normal range of an office environment, but may include occasional lifting, carrying, pushing or pulling up to 20 pounds
Preferred
Bachelor's or Associate's degree preferred
Company
Worcester Polytechnic Institute
WPI is a private technological university that offers research facilities and a community of students and members.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$63.43MKey Investors
National Science FoundationUS Department of EnergyARPA-E
2025-07-25Grant· $0.4M
2024-09-26Grant· $1M
2024-08-21Grant· $2M
Leadership Team
Beth Phalen
Member Board Of Trustees
Cynthia J. Pellegrino
Director of Human Resources
Recent News
WBJournal.com
2026-01-24
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2026-01-17
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