Lumen Technologies · 14 hours ago
Senior Manager Customer Success Advisors
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $146K/yr
7+ years expLumen Technologies is a company focused on connecting people, data, and applications to drive business growth. The Senior Manager, Customer Success Advisors is responsible for leading customer-facing teams to enhance customer outcomes and value from Lumen's solutions, driving innovation and operational efficiency through AI and process improvement.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Drive process innovation, leverage AI and automation for scalable customer engagement, and introduce new tools and technologies to improve efficiency and customer satisfaction
Set clear expectations, coach and develop team members, build a learning culture focused on AI fluency and business acumen, and reward high-impact results. Identify skill gaps and drive targeted development
Lead teams to guide customers through onboarding, ensuring rapid adoption, activation, and value realization. Support digital/cloud transformation and drive excellence in activation processes
Own and drive disciplined pipeline management, renewals, migrations, and growth initiatives. Partner with sales and AI to identify and secure expansion opportunities and execute rigorous retention strategies
Oversee joint account planning with clients, sales overlays, and product teams. Lead business reviews to identify growth opportunities, retention strategies, and ensure alignment with customer goals
Deliver meaningful business and customer outcomes, including revenue uplift, digital growth, utilization, NPS uplift, accelerated time-to-value, customer satisfaction, expansion & retention, portfolio performance, and innovation impact
Qualification
Required
Bachelor's degree or equivalent practical experience
Minimum 7 years of experience in customer-facing roles within a SaaS or technology company, with at least 2–3 years in people management
Proven track record of successfully managing and developing high-performing teams
Strong analytical skills to diagnose bottlenecks, build dashboards, and make data-backed recommendations
Executive presence with the ability to communicate complex concepts persuasively to senior stakeholders
Experience with data-driven decision-making and AI-powered solutions
Demonstrated ability to handle multiple projects and deadlines in a fast-paced, ever-changing work environment
Experience in strategic planning, pipeline management, and revenue growth initiatives
Excellent problem-solving and creative thinking skills
Strong understanding of customer success best practices and methodologies
Preferred
Bachelor's degree in business, technology, or related field
Experience in network, cloud, or telecom environments; familiarity with AI, automation, and digital transformation initiatives
Experience collaborating with cross-functional teams; background in program management and executive relationship building
Experience with change management and organizational transformation
Benefits
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Sean Alexander
Senior Vice President of Connected Ecosystems
Recent News
2026-02-04
Company data provided by crunchbase