LanceSoft India · 4 hours ago
Network Engineer
Melbourne, FL
Full-time
Onsite
Mid Level
$74K/yr - $76K/yr
3+ years expLanceSoft India is seeking an IP Network Control Specialist to support a large nationwide customer from their Network Operations Control Center. This role involves providing technical support, troubleshooting network issues, and ensuring service restoration for mission-critical programs.
Management Consulting
Hiring Manager
Raveena V.
Responsibilities
Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center
Log calls and perform preliminary investigations into reported network issues
Create trouble tickets and initiate workflow for problem resolution
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools
Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer
This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required
Qualification
Required
3-5 Years experience in a PNOCC environment (Military background a plus)
CCNA Certification or must obtain within 3 months of start date
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience
Minimum of (2) Years Telecommunications Network Troubleshooting experience
Preferred
Experience with Layer 1 Troubleshooting
Experience with call center phone systems and working with geographically dispersed teams
Experience in Physical layer and routed technologies experience
Experience with Network Management systems and tools
Experience in remote maintenance and repair of CISCO network equipment
Experience with interacting with customers and meeting service-level timelines
Company
LanceSoft India
Established in 2000, LanceSoft is a pioneering force in delivering premier Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase