American Medical Association · 4 hours ago
Sr HelpDesk Technician I
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$31.12/hr - $40.34/hr
3+ years expThe American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. They are seeking a Sr HelpDesk Technician I to provide initial support to employees in resolving complex technology issues and ensure the proper operation of internal technology applications and equipment.
EducationHealth CareNon Profit
Responsibilities
Under close supervision, provide level 1 and 2 technical support and resolve issues for applications in production, development and test environments
Install new or upgrade existing network/desktop application software and provide recommendations for alternative application software to meet customer requirements
Meet or exceed department standards for support center metrics
Prepare documentation and automation procedures for network/desktop developed packages for installation, inventory and training by Support Center staff
Maintain in-depth knowledge of Support Center supported products and services through self-learning and on-the-job experience
Maintain and update Knowledge database with appropriate documentation, articles, etc
Keep work and storage area in clean, working and safe condition
Qualification
Required
High school diploma or equivalent education required
Minimum 3+ years experience providing desktop support in a networked, desktop computing environment required
Previous customer service experience required
Demonstrated experience in standardized desktop/laptop and hardware/software technology required
Knowledge of current Microsoft Windows / Office products and Apple Macintosh for hardware, operating systems and applications
Good organization and prioritization skills, strong analytical and problem-solving skills, and demonstrated attention to detail
Demonstrated experience creating and managing accounts in Active Directory and Microsoft Exchange
Able to work well with people from many different disciplines with varying degrees of technical experience
Must be able to lift at least 25 pounds and push a cart loaded with at least 50 pounds
Preferred
Associate's degree preferred in computer science, computer engineering or related field
A+ certification and Microsoft and/or Apple certification are a plus
Knowledge of Incident Management systems, ServiceNow experience a plus
Benefits
Employees are also eligible to participate in an incentive plan.
Company
American Medical Association
American Medical Association promotes the art and science of medicine and the betterment of public health.
1001-5000 employees
H1B Sponsorship
American Medical Association has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (5)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
John Whyte
Chief Executive Officer
Christopher Khoury
Vice President, Strategic Insights
Recent News
Government Technology US
2026-01-23
2026-01-17
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