TELUS Digital · 3 days ago
Solution Engineer/Developer (Genesys)
United States
Full-time
Remote
Mid Level
3+ years expTELUS Digital is an award-winning digital product consultancy that designs and delivers transformative customer experiences through innovative technology. The Solution Engineer/Developer will be responsible for building, configuring, and integrating contact center solutions on the Genesys Cloud platform, collaborating with various teams to implement scalable solutions that meet performance requirements.
Information Technology & Services
Responsibilities
Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs
Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases
Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications
Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect
Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns
Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments
Collaborate with QA teams to support testing activities, defect resolution, and production readiness
Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization
Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams
Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices
Qualification
Required
3+ years of hands-on experience implementing or configuring Genesys Cloud CX solutions in a delivery or engineering role
Practical experience building Genesys Cloud routing applications, Architect flows, queues, and omnichannel configurations
Experience working with Genesys Cloud APIs, integrations, and data exchange mechanisms
Familiarity with Genesys Cloud analytics and reporting capabilities, including standard reports and custom data extracts
Working knowledge of Unix/Linux environments with the ability to review logs and assist with troubleshooting activities
Exposure to CI/CD pipelines, version control, and structured deployment practices within cloud environments
Strong problem-solving skills and attention to detail, with the ability to execute against defined designs and delivery standards
Ability to collaborate effectively within cross-functional delivery teams and follow architectural guidance and implementation standards
Strong written and verbal communication skills, with comfort explaining technical concepts to team members and delivery stakeholders
Motivation to learn and adapt as Genesys Cloud capabilities evolve
Preferred
Experience supporting enterprise contact center implementations across voice and digital channels
Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics
Genesys Cloud CX Professional certification or progress toward certification
Company
TELUS Digital
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Puritt
President & CEO
Beth Howen
Chief Transformation Officer
Recent News
2025-11-14
Company data provided by crunchbase