SGS Consulting · 13 hours ago
Technical Application Specialist
Smithfield, RI
Contract
Onsite
Entry Level
$17/hr - $17/hr
1+ years expSGS Consulting is seeking a Technical Application Specialist to support technology rollout projects. The role involves taking calls from technicians and providing first-level troubleshooting support while managing multiple projects simultaneously.
ConsultingRecruitingStaffing Agency
Hiring Manager
Gulsan Yadav
Responsibilities
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware
This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue, and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc
You will be provided all required training and a handbook for each project as well as necessary application/systems access
You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs
Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed
Qualification
Required
A Minimum of a High School Diploma or GED required
A minimum of 1-year relevant work experience needed
Must possess clear, accurately, and tactful, communication both verbally and written
Possess basic troubleshooting and problem-solving skills
Preferred
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required
Company
SGS Consulting
SGS Consulting is a client-centric organization that offers workplace and payroll solutions.
1001-5000 employees
H1B Sponsorship
SGS Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase