Swoon · 3 days ago
Servicing Specialist
Billings, MT
Contract
Onsite
Mid Level
$18/hr - $21/hrSwoon is hiring for a leading Banking & Financial Services organization, and this will be a fully onsite position. The role involves supporting title release processes, analyzing operational performance data, and partnering with management to enhance operational initiatives.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Perform title release processes according to SOP guidelines
Accumulate, analyze, interpret, and report operational performance data
Create, maintain, and administer reporting for assigned processes
Partner with team members on process improvement initiatives
Coordinate and participate in functional operations reviews
Lead and/or support projects impacting customer onboarding, process changes, and site initiatives
Build productive relationships across the line of business and shared service partners
Provide guidance to internal partners on established procedures
Assist with training and on-the-job support for team members
Identify potential risks, escalate issues, and recommend improvements as needed
Qualification
Required
Experience in title release processes
Ability to analyze operational performance data
Experience in developing reporting for visibility into trends, risks, and opportunities
Ability to partner with management and cross-functional teams
Experience in supporting operational reviews and site-level initiatives
Ability to perform title release processes according to SOP guidelines
Experience in accumulating, analyzing, interpreting, and reporting operational performance data
Ability to create, maintain, and administer reporting for assigned processes
Experience in process improvement initiatives
Ability to coordinate and participate in functional operations reviews
Experience in leading and/or supporting projects impacting customer onboarding and process changes
Ability to build productive relationships across the line of business and shared service partners
Experience in providing guidance to internal partners on established procedures
Ability to assist with training and on-the-job support for team members
Ability to identify potential risks, escalate issues, and recommend improvements
Benefits
Health
Dental & Vision (50% of premium is covered for contractor)
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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