Packard Culligan Water · 1 day ago
Regional Field Operations and Training Specialist
Phoenix, AZ
Full-time
Hybrid
Mid Level
$75K/yr - $95K/yrPackard Culligan Water is a people-focused team that’s been helping families and businesses enjoy better water for more than 80 years. The Regional Field Operations & Training Specialist is responsible for supporting sales, installation, and service operations, ensuring technicians are trained and compliant with regulatory standards, and driving operational excellence across the region.
RetailWater
Responsibilities
Provide real-time support to dealerships for troubleshooting, installation, and repairs
Ensure proper inventory management
Maintain and update sales application guidelines for Sales Representatives
Develop training plans for new and used equipment and document processes and procedures
Ensure compliance with state regulatory guidelines for technicians
Identify skill gaps by technician level and develop targeted training programs
Facilitate onboarding and ongoing technical education for Service Technicians
Conduct classroom, hands-on, and on-the-job training sessions
Collaborate with HR to maintain technician training records and certifications
Design layout, workflow, and equipment processes to support efficient repair operations
Explore centralized solutions for complex equipment repairs
Implement practices to reduce turnaround time and improve productivity
Function as liaison between Service Technicians, Operations leaders, and Culligan International
Identify and evaluate vendors for installation and service materials
Negotiate contracts, pricing, and service levels
Serve as the primary point of contact for vendor-related issues
Promote a customer-first culture and communicate performance expectations
Monitor dealership performance against goals, Customer Service Levels and support corrective actions and action plans
Provide feedback from field operations to leadership teams
Assist with new hire training, service zone development, and field operations programs
Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks
Foster open communication and a collaborative team environment
Ensure dealerships maintain safe fleets and compliant work environments
Recognize achievements, resolve barriers, and encourage innovation
Safeguard company assets and support employee development
Align goals with strategic direction and identify opportunities for performance improvement
Qualification
Required
Experience in operations, technical training, or field service support
Effective communication and leadership skills
Ability to develop and deliver training programs
Familiarity with regulatory compliance and vendor management
Must be located within a commutable distance from one of the Western Dealerships (Phoenix, Boise, Bozeman, Billings, Butte, Tucson, or Twin Falls)
Travel up to 75% of the time and provide remote support as needed
Benefits
$0 deductible medical insurance with affordable premiums!
Dental, vision, life insurance and more included in our comprehensive benefits package.
Career growth opportunities through training and development
401k with employer match
Base pay plus incentive plan (up to 10%)
Collaborative and innovative work environment
Remote work when not traveling
Company
Packard Culligan Water
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally.
Founded in 1946
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Derek Packard
President & CEO
Brittany Farrell
Talent Acquisition Partner
Recent News
EIN Presswire
2024-12-09
Company data provided by crunchbase