Gotham Technology Group · 6 hours ago
Desktop Support Analyst
Charleston, South Carolina Metropolitan Area
Contract
Onsite
Entry Level
1+ years expGotham Technology Group is seeking a Desktop Support Analyst to provide in-person support to internal employees in Charleston, SC. This role involves delivering hardware and software support for end-user systems and managing support tickets in a fast-paced environment.
Information ServicesInformation Technology
Hiring Manager
Finlay Walker
Responsibilities
Provide hardware and software support for end-user systems including desktops, laptops, mobile devices, and peripherals
Triage, resolve, and document support tickets via Zendesk in a timely and professional manner
Serve as the first point of contact for desktop and laptop support across Windows 10/11 environments
Deliver white-glove, in-person support for executives and team members
Provide basic conference room and AV setup support
Manage on-site equipment inventory, including imaging, setup, and shipping for new hires or replacements
Support Microsoft 365 suite and line-of-business applications
Assist with user access and identity management tasks via Okta and Microsoft Intune
Maintain accurate documentation of work performed and support procedures
Participate in rotating ticket queue responsibilities and contribute to team knowledge sharing
Qualification
Required
1–3 years of IT support experience, preferably in a corporate or professional services environment
Strong customer service mindset and problem-solving skills
Takes initiative to troubleshoot and solve problems
Clear and professional communication, both verbal and written
Ability to follow documented processes, escalate issues appropriately, and collaborate with team members
Basic understanding of networking and enterprise systems
Preferred
A+ Certification
Familiarity with ITSM practices and support documentation
Company
Gotham Technology Group
Gotham Technology Group is a provider of guidance and direction to IT professionals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ira Silverman
CEO
Recent News
2023-12-28
Company data provided by crunchbase