Quantum Integrators · 18 hours ago
Alvaria OnQ (formerly Aspect OnQ) Technical Specialist
United States
Full-time
Remote
Mid LevelQuantum Integrators is a company specializing in technical solutions, and they are seeking a Technical Specialist for Alvaria OnQ. The role involves providing technical ownership and support for Alvaria OnQ, managing system integrations, and facilitating project enablement through knowledge transfer and documentation.
ConsultingInformation Technology
Hiring Manager
Nitesh Sharma
Responsibilities
Act as the primary technical SME for Alvaria OnQ
Support business-as-usual (BAU) operations including monitoring, troubleshooting, and configuration changes
Analyze, understand, and maintain existing OnQ scripts, rules, and configurations
Provide hands-on technical guidance to delivery, operations, and vendor teams
Support OnQ integrations with upstream systems that supply calling lists
Ensure execution of business rules, logic, and file processing
Manage and troubleshoot file-based or automated handoffs to Genesys Cloud (GC)
Diagnose and resolve scheduling, data, and integration issues across platforms
Configure and manage:
Contact list automation
Recall and retry strategies
Time-zone management
Scheduling and dialing rules
Support outbound contact strategies similar to List & Campaign Management (LCM) platforms
Unblock stalled or delayed initiatives by providing strong technical leadership
Enable client and internal teams through:
Knowledge transfer
Technical walkthroughs
Documentation of configurations and operational flows
Qualification
Required
Strong hands-on experience with Alvaria OnQ (formerly Aspect OnQ)
In-depth knowledge of OnQ scripting and configuration
In-depth knowledge of scheduling, recall logic, and time-zone handling
In-depth knowledge of contact list and outbound campaign automation
Experience integrating OnQ with upstream data sources
Exposure to Genesys Cloud or similar CCaaS platforms
Solid background in outbound contact center technologies
Preferred
Prior experience working in or with Dialer Operations of Canadian enterprises
Experience working with List & Campaign Management (LCM) products
Experience supporting large-scale, regulated outbound environments
Exposure to telecom, financial services, or collections use case
Company
Quantum Integrators
Quantum Integrators | 20 Years of Enterprise Innovation For over two decades, Quantum Integrators has been empowering organizations with cutting-edge technology solutions that drive growth, resilience, and operational excellence.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Quantum Integrators has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (71)
2023 (66)
2022 (30)
2021 (43)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Raj Behare
Founder, President
Company data provided by crunchbase