Avison Young | US · 10 hours ago
Technical Account Manager (NetSuite)
Chicago, IL
Full-time
Onsite
Senior Level
5+ years expAvison Young is a growing company that serves as a primary liaison between business stakeholders and outsourced providers for critical business platforms. The Technical Account Manager will drive delivery excellence, manage internal relationships, and oversee system integrations while ensuring business needs are met.
Real Estate
Responsibilities
Maintain internal relationships with finance, operations, and accounting leaders in multiple territories
Partner with global accounting liaison team on core requirements, feasibility, priority and delivery
Translate business requirements into technical specifications and acceptance criteria
Communicate roadmaps, issues, and system changes
Oversee with our outsource provider, the delivery of incidents, changes, and enhancements
Hold vendors accountable to SLAs and quality standards
Coordinate across multiple support partners
Escalate issues and track resolution
Conduct regular service performance reviews with outsource teams
Handle routine vendor payment processing through to AP
Advise strategy and evolution for assigned applications to IT Leadership
Prioritize enhancement requests and system improvements
Monitor system health, usage, and business value
Maintain application documentation and standards
Co-ordinate any onboarding of new applications into the Portfolio
Ensure critical Training Resources are integrated into wider Training Capabilities within AY
Align with Enterprise Architecture
Partner with CRM Director on Salesforce integrations
Collaborate with BI/Data teams on operational analytics requirements within scope
Work with outsourced automation teams on process improvements
Ensure data quality across integrated systems
Lead implementation of new features & changes within portfolio of Applications
Participate in cross-platform process
Manage system upgrades and migrations
Ensure proper testing and change management
Qualification
Required
5+ years managing enterprise business applications
Experience with NetSuite or similar ERP platforms
Proven vendor management and outsource coordination
Understanding of system integrations and data flows
Strong business acumen in finance and revenue processes
Excellent communication and stakeholder management skills
Preferred
NetSuite certification or administration experience
Prior work in outsourced IT environments
Experience with Spiff, Concur, or similar platforms
Knowledge of Salesforce integrations and Lead to Cash processes
Commercial real estate or professional services background
Company
Avison Young | US
Avison Young creates real economic, social and environmental value as a global real estate advisor, powered by people.
1001-5000 employees
H1B Sponsorship
Avison Young | US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase