First Command Financial Services, Inc. · 9 hours ago
Executive Vice President, Bank Chief Operations Officer
Fort Worth, TX
Full-time
Onsite
Director/Executive
15+ years expFirst Command Financial Services, Inc. is seeking an Executive Vice President, Bank Chief Operations Officer to lead and optimize the operations of the Bank. This role is responsible for driving operational excellence and developing strategies to enhance client and Financial Advisor experiences while collaborating with various business partners.
BankingConsultingCrowdfundingFinancial Services
Responsibilities
Partner with the executive and bank leadership teams to implement a strategic vision and develop the operational roadmap that aligns with the needs, mission, and objectives of the Bank and the enterprise. Provide regular updates to the executive leadership team and Bank Board of Directors on operational progress, risks, and opportunities
Oversee day-to-day operations with accountability using clear metrics aligned to the strategic goals of the enterprise and the bank. Design sustainable and scalable operational frameworks that support future growth, protect service quality, and ensure strong operational integrity. Translate strategic objectives into actionable plans with measurable outcomes and timelines
Establish and monitor key performance indicators (KPIs) and other benchmarks for performance including SLAs, cycle time, quality of deliverables and alignment with regulatory compliance and controls to inform sound decision-making. Leverage data driven insights to assess operational health, identify areas for improvement, optimize processes, and streamline workflows
Collaborate with enterprise Data and Analytics to normalize data in multiple formats from various sources into robust operational reporting and visualization summaries that translate metrics into business intelligence for internal management requirements and client/merchant-facing requirements
Drive a culture of collaboration, transparency, and continuous improvement within the bank and develop strong relationships with business partners, shared resources across the enterprise and vendors. Collaborate closely with leadership and departments across the organization to achieve revenue goals and client and financial advisor experience targets
Lead, mentor, develop, and inspire leaders and managers to meet performance objectives and team goals and build high-performing goal-oriented teams. Establish development plans for future growth and succession planning. Foster a culture of accountability, excellence, collaboration, and effective communication. Strengthen morale, engagement, development and mission alignment and develop an organization that attracts, retains and grows top talent aligned with our mission and goals
Partner with the Bank Chief Compliance Officer, Audit, Risk, and Legal to ensure strict compliance frameworks including internal controls and monitoring processes. Ensure that the appropriate controls (financial, operational effectiveness, efficiency, quality, and regulatory controls) are maintained within Operations. Work with Legal, Audit, and Compliance to leverage their expertise to address all regulatory changes
Ensure the development, implementation, documentation, and monitoring of depository compliance related matters; meet or exceed all regulatory agency guidelines and standards as well customer requirements; act as a primary contact to outside and OCC examiners
Work closely with technology and other business partners to assess, representing the needs and requirements of the Bank for technology solutions that maximize efficiency and client experience. Manage Operations resources assigned to the projects within the Bank
In partnership with the finance team, develop, and oversee the Bank operational budget, forecasts and financial reporting and optimize cash management strategies. Manage costs and resources and minimize variances to meet financial targets and support mission-focused business growth
Coordinate with Legal and HR teams on vendor management and all other contractual matters
Qualification
Required
Bachelor's degree required
15 years of banking or financial services experience required
10 years of bank operations or equivalent progressive leadership experience required
Excellent analytical and critical thinking skills to assess situations, make recommendations from both strategic and tactical perspectives, and execute solutions
Expertise in aligning business goals to business processes, leading to improvement in profitability, cost savings, process optimization, and performance excellence
Experience in developing and leading fraud prevention programs
Deep understanding of banking regulations and experience interfacing with regulators
Proven track record of leading operational change, business, process and systems transformation
Strong leadership and change management skills with a demonstrated ability to communicate effectively and tactfully with people at every level of the organization
Must be customer-oriented and maintain a professional demeanor at all times as well as ask probing questions to determine customer needs
Detail oriented, possess strong organizational skills, trustworthy and comfortable working in a highly confidential business environment
Strong collaborator and communicator to ensure seamless operations within the enterprise
Preferred
Call center supervision experience and/or branch banking experience preferred
Familiarity with the military market desirable
Company
First Command Financial Services, Inc.
First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security.
501-1000 employees
H1B Sponsorship
First Command Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (10)
2022 (9)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Steffe
President and Chief Executive Officer
Recent News
2025-11-22
24-7 Press Release Newswire
2025-05-08
Company data provided by crunchbase