LendingClub · 8 hours ago
VP, Customer & Fraud Platform Enablement
New York, NY
Full-time
Onsite
Director/Executive
15+ years expLendingClub Corporation is the leading digital marketplace bank in the U.S., dedicated to helping members secure loans and achieve financial goals. They are seeking a VP, Customer & Fraud Platform Enablement to lead enterprise-wide modernization through automation, AI, and operational tooling, enhancing efficiency and member experience.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Define and lead operations multi-year transformation roadmap focused on automation, AI enablement, and modern operational tooling
Identify, prioritize, and deliver high-ROI transformation initiatives that improve cost-to-serve, cycle times, quality, and scalability
Serve as a thought partner to the COO on operating model evolution, workforce strategy, and future-state design
Drive the adoption of intelligent automation across operations, including workflow automation, AI-assisted decisioning, and agent augmentation
Partner with Technology and Data teams to identify and deploy AI use cases across customer service, risk operations, compliance, onboarding, and back-office functions
Ensure AI and automation solutions are implemented with appropriate governance, controls, and regulatory alignment
Own the strategy for operational tooling, including case management, CRM, workforce tools, analytics, and internal productivity platforms
Rationalize tools and systems to reduce fragmentation, improve data integrity, and enhance frontline effectiveness
Partner with Engineering and Product to ensure tools are scalable, intuitive, and aligned to real operational workflows
Lead cross-functional teams to deliver complex transformation initiatives from concept through sustained adoption
Establish clear success metrics, business cases, and benefits tracking for all transformation efforts
Drive change management, ensuring teams are trained, engaged, and accountable for new ways of working
Balance speed and innovation with the needs of a regulated financial services environment
Define KPIs and operating metrics to measure transformation impact, including productivity, quality, customer outcomes, and cost efficiency
Create transparency and accountability through clear reporting and executive-level communication
Qualification
Required
15+ years of experience leading large-scale transformation, operations, innovation, or technology-enabled change
Proven track record delivering automation, AI, and tooling transformations in complex, regulated environments (fintech, financial services, banking, or similar)
Demonstrated ability to move seamlessly between strategy and execution—comfortable both designing the vision and driving delivery
Strong understanding of operational processes, controls, and risk management
Experience leading cross-functional initiatives without direct authority; able to influence at all levels of the organization
Data-driven and KPI-oriented, with a strong bias toward measurable outcomes and ROI
Exceptional communicator who can translate complex concepts into clear, actionable direction
Bachelor's degree in a related field; or equivalent work experience
Preferred
Builder mindset with a passion for simplifying complexity and modernizing how work gets done
Pragmatic innovator—focused on real impact, not experimentation for its own sake
High integrity and sound judgment, particularly in balancing innovation with risk and compliance
Champion of accountability, transparency, and continuous improvement
Energized by transformation and comfortable operating in ambiguity
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
CapitalG,Foundation CapitalKleiner PerkinsThomvest Ventures,Union Square Ventures
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
Company data provided by crunchbase