Ball Equipment · 1 day ago
Parts & Service Writing Support - Powersports & Lawn
Birch Run, MI 48415
Full-time
Onsite
Entry Level
1+ years expBall Equipment is a family-owned powersports and lawn dealership serving SE Michigan for over 82 years. The Parts & Service Writing Support role focuses on assisting customers with parts inquiries and coordinating service needs to ensure an exceptional customer experience.
Retail
Responsibilities
Assist customers in person and by phone with their parts purchasing inquiries and needs
Answer customers technical part related questions and assist with finding potential solutions
Utilize Lightspeed and internal part catalog systems to solve customer issues and locate parts accurately
Capture complete and accurate customer information in internet-based CRM system / Lightspeed and process payment with cash, check, or credit card
Assist Service Technicians as needed with parts required for service repairs
Assist with performing monthly inventory cycle count
Assist with timely and accurate processing of intercompany daily transfers
Set up merchandise for display and keep properly stocked
Ensure all necessary parts are received timely, stocked and ready for purchase or assigned to service work orders accordingly
Maintain a positive work atmosphere by acting and communicating in a respectful manner to show appreciation for both internal and external business relationships to ensure a top notch customer experience for all
Resolve phone, walk-in and, text customers service/repair inquires
Assists customer in dropping off equipment and capturing information about repairs needed
Log customers personal info, unit details and repair needs/expectation information accurately into the CRM / Lightspeed system work order module
Coordinate closely with Centralized Warranty Services to ensure accuracy of warranty status and coverage if/when applicable
Utilize CRM / Lightspeed to proactively track and monitor customers service to provide accurate status updates on the progress of their Work Order
Look up parts using computer system platform for customers and technicians
Work closely with the other departments, coordinating internal repair orders and communication with Service Technicians to obtain accurate estimates and scheduling of internal accessory installations
Proactively communicate with both internal and external customers and suppliers through the repair process, including delays or necessary updates to estimates
Be familiar with scheduling process and parameters for pickup and delivery of units for sales and service department
Process payments from customers for services provided
Qualification
Required
High school diploma, GED, or suitable equivalent
1+ years of customer service experience, preferably in a related field
Basic technical knowledge about mechanical systems – experience in parts or service from automotive, electrical, or other fields can be transferable to power equipment
Proficient computer skills and the ability to use several different platforms to resolve customers questions
Excellent interpersonal skills and phone etiquette
Outstanding communication skills, both verbal and written
Strong people skills with a focus on customer experience
Preferred
Experience in similar dealership and/or retail environments preferred
CDK Global or Lightspeed experience is preferred
Benefits
100% Employer Paid Medical, Dental, Basic Life & Short Term Disability
Health Savings Accounts for Pre-Tax Benefits
Voluntary Long Term Disability, Critical Illness, Supp Life Insurance & Vision
401k with Match: 100% Match on first 3%, 50% on next 2%
Competitive Paid Time Off plus six paid holidays.
Employee Purchase Discounts
Company
Ball Equipment
Eastern Michigan's Outdoor Power Equipment and Powersports Superstore since 1944 with Locations in Richmond, Sandusky, and Birch Run.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase