IDEXX Livestock Diagnostics · 8 hours ago
Customer Success Manager - Vello
Brookfield, WI
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $89K/yr
2+ years expIDEXX Livestock Diagnostics is seeking a Customer Success Manager within their Veterinary Software division. This role focuses on managing customer relationships, ensuring successful adoption of the Vello software, and providing education on best practices to enhance customer engagement and satisfaction.
Biotechnology
Responsibilities
You will be performing variety of customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns
You can expect to have a dynamic and exciting career with IDEXX. Our day to day consists of meeting new people and building relationships with our customers
You will be able to build relationships and work as a positive team player. You will be challenged every day as you work alongside the best team in the industry
The CSM role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs
Qualification
Required
2-4 + years of experience in a customer focused environment with prior use / familiarity of ezyVet, Cornerstone, and/or Neo practice information management systems
Strong customer facing inter-personal and rapport building skills along with the ability to have an open mind and a willingness to learn
Savvy in use of Software as a service (SaaS) or web-based applications
Quickly learn the Veterinary Software portfolio products and new business tools
Understanding and comfort with sales positioning and marketing
Time in veterinary practice or a solid understanding of how veterinary practices function required (including practice workflow, practice roles, and client communication)
Effectively communicate and collaborate with customers, management, and peers
Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
Effective listening skills that are utilized to discover customer needs
Preferred
IDEXX PIMS and/or Pet Health Network Pro experience
Benefits
Opportunity for annual equity award
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits include but are not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase