AAA Club Alliance · 16 hours ago
Specialist, Membership Reconciliation Operations
Wilmington, DE (Job Posting)
Full-time
Hybrid
Entry, Mid Level
$21.55/hr - $33.54/hr
2+ years expAAA Club Alliance is seeking a Membership Reconciliation Operations Specialist to maintain and process membership payments and updates. The role involves handling complex account maintenance and improving processing workflows within the membership operations team.
Consumer Services
Responsibilities
Performing complex maintenance on membership accounts based on payments received from bank lockbox
Process exception payments returned from bank that requires special handling
Process special direct mail marketing campaigns generated by Membership Acquisition & Retention
Process bill payments that cannot be completed through automated process and require manual intervention
Use expertise to prioritize the daily work flow for various responsibilities of a level 1 including but not limited to exception payments, direct mail & Automatic renewal updates
Identify and communicate ways to improve the daily processing of exception payments & direct mail campaigns to Supervisor, including communicating these improvements to other teams within the department
Assist in detecting and documenting complex membership processing issues & related technical issues
Qualification
Required
Ability to perform complex data entry and make decisions related to both written and verbal member requests at a level normally acquired through the completion of an Associate's degree or equivalent and at least two years to four years of customer service experience is required
Effective complex analytical and communication (written and oral) skills to enable accurate completion of assignments, proper handling of both associate and member problem situations and constructive interaction with others
Exceptional communication skills required to handle complex membership inquiries in an efficient manner
Ability to make decisions regarding membership inquiries and issues with minimal supervision
Two – four years of Customer Service or related experience
Must have demonstrated commitment to customer service
Benefits
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership
Health & Wellness Program
Health Concierge Service
Life Insurance and Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
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