Cirrus Systems, Inc. · 20 hours ago
Customer Onboarding Specialist
Dallas, Texas
Full-time
Onsite
New Grad, Entry LevelCirrus Systems is seeking a Customer Onboarding Specialist who will serve as the first point of contact for end users with their product. The role focuses on ensuring customers are equipped with the necessary tools and training while collaborating cross-functionally to provide exceptional service and support.
ElectronicsLightingManufacturing
Responsibilities
Forge meaningful connections with new customers, ensuring they're equipped and prepared for their product experience
Maintain meticulous records within our CRM system, ensuring accuracy and completeness at all times
Proactively engage with customers to gather any missing information vital for our CRM records
Deliver comprehensive post-sale training to empower partners in effectively promoting and utilizing the Cirrus product
Nurture ongoing communication channels with new customers to guarantee their satisfaction and success post-purchase
Act as a dedicated liaison for new customers, addressing inquiries and concerns with diligence and expertise
Provide invaluable assistance to the tech support team, offering insights and solutions for software-related queries
Serve as a conduit for customer feedback, liaising with our development team to address bugs and introduce desired features
Drive continuous improvement initiatives, refining processes to elevate the standard of our customer service provision
Contribute to the maintenance of software help sections and instructional videos, ensuring resources are current and accessible
Conduct internal training sessions to familiarize employees with our proprietary software
Collaborate effectively with the sales team, lending support during sales calls and strategizing on customer acquisition approaches
Undertake research endeavors to identify real world example signs for prospective SMB customers to visit
Fulfill ad-hoc tasks and projects as required to support team objectives
Qualification
Required
Ability to learn the sign business, and how we can drive value to customers
Excellent communication and listening skills, including phone interaction
Great interpersonal skills
Independent/self-starter; able to take initiative
Practical knowledge of general technology
Working knowledge of GoogleSuite and Social Media tools
Prior experience within sign or software industry is a plus
Must be able to sit or stand for long periods of time
Close visual focus required
Position requires the use of a keyboard, headset, and laptop for a full workday
Ability to lift, carry, and move up to 50 lbs
Company
Cirrus Systems, Inc.
Cirrus is a technology and digital solutions provider that is changing the industry by making high-quality, high-definition digital signage an affordable solution for our customers.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.05MKey Investors
Maine Technology Institute
2024-02-08Series Unknown· $4M
2017-12-05Grant· $0.03M
2017-08-22Grant· $0.02M
Leadership Team
Dan Kerluke
Chief Growth Officer
Recent News
Maine Technology Institute
2022-05-19
Company data provided by crunchbase